The Wearables @ Work Checklist

It is unlikely at this stage of market evolution that wearables will offer any IT cost savings. Rather the adoption of wearables will be an additional IT expenditure, so the focus must be on what value the technology can provide to any organisation. The following checklist is offered as a starting point for both business and IT leaders in their evaluation of wearables @ work:

  • Have you conducted a thorough evaluation of how wearables could contribute to organisational goals and/or add more value in the following areas:

    • Creating an entirely new customer experience

    • Enhancing the current customer experience

    • Creating an OTT business

    • Capturing insights and conducting research.

    • Proactively dealing with the BYO redux

    • Augment and modernise operations.

    • Enhance talent welfare and performance.

    • Improve safety levels.

    • Track time sheets and schedules.

    • Personalise authentication and payments.

  • Could wearables support a long-term vision for how you expect or want employees to work in future?

  • Could wearables improve risk management?

  • Could wearables improve individual and team productivity?

  • Could wearables encourage higher levels of innovation?

  • Could wearables advance a digital transformation agenda?

  • Could wearables assist with environmental sustainability efforts or other corporate social responsibility (CSR) mandates?

  • Have you discussed the latest developments in the best practice with a wearables strategy with peers and/or noted experts?

  • Have you read recent case studies?

  • Have you read the relevant research?

  • Have you evaluated whether you are placing the appropriate level of priority on a wearables strategy vis-à-vis your broader organisational strategy?

  • And as compared to competitors’ efforts?

  • Have you ensured all relevant internal and external stakeholders’ opinions and needs are included in this analysis?

  • Have you sought an independent assessment to validate your findings and/or examine additional components?

  • Have you articulated in writing and verbally a long-term vision for your organisation’s wearables strategy and how it will be used to achieve stated goals?

  • Have you ensured the vision encompasses the needs and opinions of all relevant stakeholders?

  • Have you checked that the vision is truly unique and not borrowing too heavily from other organisation’s approaches?

  • Does the vision appropriately reflect the organisation’s desired branding and culture?

  • Have you formulated a strategic plan that includes a detailed outline of the tactics and process you intend to follow and goals you are seeking to achieve as part of the vision?

  • Does the plan articulate the metrics you will use to measure success, including budgetary considerations?

  • Does the plan include provisions for leveraging any future advancement in wearables strategy approaches, including analytics and technology disruption?

  • Does the project plan include steps for how you will create a narrative around the wearables strategy to leverage with internal and external stakeholders?

  • Is the organisation leadership committed to the strategy and driving outcomes?

  • Is the technology leadership is committed to the strategy and driving outcomes?

  • Do you have the right human talent to enable the wearables strategy?

  • Could you use the services of a third party to fast track your strategy?

  • Do you have a special projects or emerging tech group? Make sure they go beyond smartwatches and glasses when evaluating wearables.

  • Have you formed a multi-stakeholder tiger team or skunk works to evaluate opportunities on an ongoing basis?

  • Can your IT infrastructure, systems and process support wearables?

  • Have you given due consideration to privacy and the handling of data?

  • Do you have a change management and education program in place to ensure wearables adoption is successful?

  • Have you given due consideration to the embryonic nature of the wearables supply chain and the possible risks it presents?

  • Do you have a holistic security program in place for wearables?

  • Has sufficient budget been allocated for the wearables strategy?

  • Have you implemented governance procedures for any wearables projects and consulted all relevant guidance/documentation in this area for your industry and market?

  • Have you allocated project sponsorship to an appropriate executive?

  • Have you nominated project managers / leaders?

  • Have you nominated project champions?

  • Have you evaluated your potential external suppliers or talent to ensure they are able to deliver on the goals you seek?

  • Have you set up a request for proposal / tender process as part of this project plan for the use of any external services?

  • Have you consulted the relevant outsourcing guidance or documentation for each type of external provider?

  • Have you commenced a communication program with employees that clearly outlines who will be involved in the project among the broader workforce and explicitly articulated responsibilities and time frames?

  • Do you have materials available to employees in an easily accessible location that communicate the project’s goals, processes and impacts?

  • Have you established steps for regular updates to the workforce on project progress?

  • Have you taken steps to ensure each stream of the project is working holistically and collaboratively with other streams to keep the whole project together and working towards the same vision?

  • Have you scheduled or conducted post technology rollout surveys to investigate whether IT investments are paying dividends with end users or if additional changes are required?

  • Have you scheduled or conducted periodic reviews of the wearables strategy and ensured that all relevant stakeholders are able to contribute?

  • Have you built the concept of agility into the strategy to allow for future changes whether this is in headcount, M&A or divestitures, or other ad hoc needs?