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Chat Bot Services for Your New Customer Experience

Marvin from the Hitchhikers Guide to the Galaxy
By Trevor Clarke, Tech Research Asia co-founder and director

New interfaces and ways of engaging with our customers are quickly maturing and spreading. Chatbots aren’t new, but are part of this exciting new domain of the customer (and employee) experience. Below Tech Research Asia (TRA) provides a brief introduction.

3 Cities: 3 Questions

In the second half of 2015, Tech Research Asia (TRA) interviewed 60 people across Sydney, Singapore, and Tokyo. We asked them about their views on the best space to work in, their frustrations with technology, and what tech they think will disrupt their role in future. Watch the video to see the results. Thank you to all who took part.

The impact of computerisation and automation on future employment

By Hugh Durrant-Whyte, Lachlan McCalman, Simon O’Callaghan, Alistair Reid and Daniel Steinberg. This piece is an extract of the chapter The impact of computerisation and automation on future employment from the CEDA report Australia’s future workforce? published in June 2015. The full report can be downloaded at www.ceda.com.au

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